Buy Now - $147
  • Professional & Open source
  • 1 Year support & Upgrades
  • Install on unlimited domains
Video Testimonials
Joomla.org Is Using It!

Our Joomla Heldpesk is the support extension that powers Joomla! Extensions Directory. We have been extremely honored to be working with the Joomla! team.

We Stand Behind Our Products!

At iJoomla, we support you every step of the way, to ensure you are using our products successfully! You can post any question on our forum or post a support ticket and our support staff will be right there to help you

Main Features

Tickets

Our ticketing system can be as simple or complex as you need it to be. All the support requests stay right ins...

Downloads

Add downloads with access based on time or user groups. Add new versions as you go and allow users to subscrib...

Knowledge Base

Reduce support requests dramatically by creating knowledge base articles easily. Convert common tickets to Kno...

Responsive (Mobile)

Customers and support agents can create and manage support tickets, right from their mobile device. This creat...
Track & Optimize

Track Time

Track the time it takes your staff to address tickets.

Support Staff

Manage your support agents, view stats of their work and add new agents easily Screenshots Manage support ag...

Support Contracts

Create unlimited support contract based on time or amount of tickets. Only customers who quality will be able ...

Reports

Run dozens of available reports and view them in colorful graphs or charts. View reports for departments, agen...
Random Testimonials

★★★★★ Very Nice Helpdesk

"I have to say, we have used, developed, and tested a TON of helpdesk ticketing systems and i am happy we chose this one. However I will warn you, this component is not for the newbie or impa...

★★★★★ OMG - Worth Every Penny, and possibly way to...

"i have been using another helpdesk ticket system on my support site. This product just BLOWS it away. It is very comprehensive and has a lot of options to configure. Got stumped a couple of ...
Apps

Announcements

Announce your news, releases, promotions and more! Engage your customers and inc...

Bug tracker

If you're selling software you know that it's impossible to find all the bugs yo...

Public Discussions

Engage your customers by allowing them to start public discussions or ask questi...

Glossary

Add glossary for common terms to reduce questions and support tickets. The gloss...

Tasks

Create tasks for support staff. Your staff can then see a calendar on the front ...

Forms

Easily create simple forms and integrate them inside Joomla articles. This featu...
Admin Tools

ACL (Access Control)

HelpDesk is completely integrated with Joomla ACL. You can control who can access your support syste...

Customer Management

Manage your customers and their contracts, files, access levels, downloads licenses and more. All in...

E-mail Fetching

Every time a ticket or a message is created, HelpDesk sends e-mail notifications to the customer, a...

Third Party Integrations

Integrations with JomSocial, Sobi Pro, Mosets Tree, Community Builder. Our Store Integration compon...